Tag: Smart Shopping

With the increasing popularity of online shopping has come a variety of new opportunities for online shoppers. The wide variety of options available to online shoppers makes shopping for all types of products incredibly convenient. Consumers can now purchase everything from groceries to clothing and electronics and appliances to automobiles. Even items such as jewelry and rare collectibles can be purchased online. With so many online shopping opportunities available, consumers might be confused about which options are the best for them. This article will discuss some of the online shopping venues including traditional stores offering online shopping, online retailers who operate exclusively on the Internet and auction websites.

Traditional Stores Offering Online Shopping

Many of the traditional stores shoppers patronize on a daily basis also have an online presence. This includes retailers of all types of products such as grocery stores selling food and convenience items, popular clothing retailers, retailers of electronics and appliance and general merchandise stores offering a wide array of products for consumer purchase. Examples of these types of stores include Albertson’s, Nordstrom’s, Best Buy and Target. Most of these stores offer all of the items available in the traditional store as well as items which are available exclusively at the online store.

While the obvious advantage of shopping at a traditional store is the ability to see, try on, test or otherwise examine the products before making the purchase there are also obvious advantages to shopping at the online versions of these same stores. As previously mentioned, there are often items offered for sale which are exclusive to the online store. This gives the consumer a greater selection of products from which to choose. Another obvious advantage is the convenience shopping online offers to consumers. Online stores are open 24 hours a day and seven days a week which gives the online shopper the flexibility to do his shopping when it is convenient for him. It also eliminates the time required to travel to a store. Still another advantage of shopping in online stores over traditional stores is consumers can patronize online stores which do not have a traditional store located near their residence.

Online Retailers who Operate Exclusively on the Internet

There are also online retailers who operate exclusively on the Internet and do not have a traditional store where shoppers can examine the products available for sale. Here consumers will have to rely on images and product descriptions to select products. However, there are some advantages to patronizing these retailers. One advantage is the prices are often favorable. This is because operating an online store is considerably less expensive than operating a traditional store. This is because there is no need to own or lease a large retail space. The owners of the online store only have to have a facility large enough to store their inventory and an office space large enough to operate the online store. Some online retailers do not even have a storage facility because they have items shipped from the consumer directly from the distributor. This cost savings enables the online retailer to pass along considerable savings to the consumer.

Auction Websites

Still another option available to online shoppers is the ability to shop at auction websites. This is a different type of shopping experience because although consumers can browse through available items and read product descriptions the shopper is not guaranteed to be able to purchase an item unless they win the auction. Some auction websites do allow sellers to place items for sale instead of up for bid but the vast majority of items available on these websites are available via the auction process. Again there are certain advantages to this type of online shopping. One obvious advantage is the consumer can set a price they are willing to pay for a particular item and do not have to exceed this price. Additionally, they may win the auction with this price resulting in a considerable cost savings. Another advantage to online auction websites is consumers can often find rare items which are hard to find at these websites.

There are a number of distinct advantages to online shopping. Some of these advantages include the ability to shop at a convenient time, a potential for cost savings, the ability to shop at stores around the world and the ability to find rare collectible items. While these advantages draw many consumers to online shopping there are also some situations in which shopping online is not the best option for all consumers. This article will discuss some of these situations such as shopping for clothing online, shopping for decorative items and shopping for used items. Although some consumers may be able to shop for these types of items online there are some consumers who will always have difficulty shopping for these types of items online.

Shopping for Clothing Online

Shopping for clothing online is often difficult. This is because consumers are used to being able to try on items in traditional stores before making a purchase. The ability to try clothing items on before making a purchase is so important because it allows the consumer to evaluate the size, fit, material and color of the garment before making a decision about whether or not to make the purchase. Although some consumers may be able to make decisions about purchasing clothing items easily without trying the item on, the majority of consumers will not be able to make these decisions easily based solely on an image and a product description.

While shopping for clothing online is not always easy the upside to this type of purchase is making returns on clothing is usually a fairly simple process. Clothing is light and relatively easy to ship so as a result there is usually not a substantial cost in returning clothing items. This ease of shipping often makes consumers more likely to make clothing purchases online even though they are not sure how well the item will fit.

Shopping for Decorative Items Online

Shopping for furniture and decorative items online is another area in which consumers may wish to avoid online shopping. They may browse online retailers to get ideas about the types of products they want and the costs of these items but it many cases it is wise to make these purchases in a traditional store as opposed to an online retailer. Consider purchasing bulky pieces of furniture such as couches, beds or tables. These items can be rather expensive to ship and the cost of having these items shipped can significantly add to the overall cost of the item. Although the consumer may pay a delivery charge when purchasing furniture from a traditional store, this fee is usually considerably lower than the cost of having the item shipped. Also, consumers have the option of avoiding delivery fees if they are capable of transporting the item themselves.

Shopping for furniture and decorative items online can also be difficult because the consumer may want to see these items in person before making a decision. This is important because seeing the item in person enables the consumer to see the color, feel the texture and make any necessary measurements which will help to ensure the item is a good fit for the home.

Shopping for Used Items Online

Shopping for used items online can also be difficult. This is because the consumer may want to evaluate the item carefully for wear and functionality before making a purchase. Although the seller may provide photos and a description of the item for sale, these images and words may not fully describe the product for sale. Although this may be completely unintentional on behalf of the seller there are also situations in which the seller will attempt to misrepresent the item deliberately to deceive potential buyers. Online shoppers may find a variety of great used items for sale at excellent prices but care should always be taken with these purchases to ensure the item is described accurately. Consumers who purchase used items online are advised to ask questions and ask for additional photos of the item if necessary.

As with any type of shopping it is possible to make mistakes during the process of online shopping. These mistakes may include ordering the wrong item, ordering the correct item in the wrong size or color, providing the wrong shipping address, providing inaccurate billing information, purchasing the wrong quantity of an item and even dealing with mistakes made by the online retailer. This article will discuss some effective strategies for dealing with mistakes made when online shopping and will also provide some tips for avoiding mistakes when online shopping in the first place.

Contacting Customer Service Immediately

Mistakes made when online shopping are typically realized either immediately after the purchase is made or else they are not realized until the order arrives. However, regardless of when the mistake is realized the first step for correcting the problem is the same. As soon as an online shopper realizes a mistake was made with his order, he should contact customer service immediately. In situations in which the mistake is realized immediately after the order is placed, correcting the mistake may be fairly simple as long as the online shopper contacts customer service to describe the problem immediately. If the order has not yet been processed, the customer service representative may be able to make the corrections before the order proceeds. However, many online retailers have their online shopping process completely automated which can make it difficult to make changes to the order even when it is recognized immediately. This may occur because the order has already been transferred to the shipper and the online retailer no longer has the ability to the files.

Even when a consumer does not realize a mistake has been made until the item arrives, he should still contact customer service immediately to report the problem. This is useful because this first call to customer service will start a record of the problem which will be useful in getting the problem resolved. The customer service representative can provide valuable information the consumer can use to rectify the problem as quickly as possible.

Making Returns when Necessary

When mistakes are made with an online purchase, it is often necessary to return the items to the online retailer. Online retailers who also have traditional stores may allow the online shopper to return the items purchased online to a traditional store. The other option for making returns is to ship the item back to the online retailer directly.

Depending on the cause of the mistake there may be different options available for returning the item to the online retailer. If the online retailer is at fault they may assume the responsibility for the cost of the shipping and may even make arrangements to have the shipper pick up the item from the shopper’s home. This is both cost effective and convenient for the shopper. However, when the shopper is returning the item because he made a mistake or simply did not like the item the consumer will likely be responsible for the cost of shipping the item back to the online retailer.

Tips for Avoiding Mistakes when Online Shopping

Although correcting mistakes made during online shopping is not always difficult it is far better to try to avoid these mistakes in the first place. The best way to avoid mistakes when placing an order online is to carefully review the purchase before submitting the order. Most online retailers provide shoppers with the opportunity to verify information such as the items being purchased, shipping address and billing information before the purchase is submitted to the online retailer. Online shoppers should carefully review all of the information provided on this verification screen to help avoid making mistakes which can be costly in terms of time or money.

Mistakes when online shopping can also be avoided by placing the order through a customer service representative as opposed to through the online retailer’s website. This method can help to limit the potential for mistakes because the consumer has the opportunity to converse directly with a representative who can answer any questions the consumer has about the product. Therefore, mistakes which often result from the consumer misreading the product description can be avoided.

Just like traditional shoppers online shoppers should carefully compare online retailers before choosing to make purchases from one of these retailers. This is important because not all retailers are created equal. The same product offered from two different online retailers may be more expensive from one retailer, have a higher shipping cost from one retailer and may be subject to different return policies. All of these factors can contribute to the consumer’s overall satisfaction with the product even when we are discussing identical products because these factors influence the purchasing experience. Additionally, the reputation of the online retailer can also help to influence the consumer’s decision of whether or not to make a purchase from a particular consumer. This article will discuss comparing online retailers using factors such as price, shipping and return policies.

Using Price to Make Comparisons

Price is one of the obvious factors which consumers often use to compare retailers whether they are considering shopping online or in traditional stores. This is a very important consideration because not all retailers sell the same products for the same price. While, in general, the prices will often be similar simply because retailers are in direct competition with each other for a consumer’s business there are occasions in which one particular retailer may be offering a product at a discounted price. These price deviations typically occur when a retailer is attempting to reduce inventory to either make room for new products or because the retailer is closing its operations. Regardless of the reason for the price reductions, consumers can benefit by purchasing items from this retailer and a lower price than they would pay with other retailers.

Consumers who are relying on price to decide between two online retailers should also verify the reputation of the online retailer before making the purchase. This is usually not an issue when the consumer is making a purchase from a nationally known chain of stores. However, when the consumer does not know much about the online retailer it is wise to investigate the retailer to ensure it is a legitimate and reputable company. Consulting the Better Business Bureau is one way the consumer can learn more about the reputation of the company.

Considering Shipping in the Comparison

Although cost is often one of the first factors consumers consider when comparing online retailers or even traditional retailers, shipping must also be considered carefully when comparing two or more online retailers. This is because the cost of shipping as well as the shipping options can both influence the consumer’s decision. Two retailers may offer products for the same price but the shipping prices may differ from one online retailer to the next. In some cases this difference may substantially change the total price of purchasing the item. Consumers in a traditional store do not have to worry about shipping because they simply drive to the store and leave with the item. However, online shoppers have items shipped directly to their home or another location so the cost of shipping is an important consideration.

Online retailers also sometimes have to consider the shipping methods available. This is especially important if the consumer needs to have an item arrive quickly. In these cases a consumer may opt to choose one online retailer over another if only one of the retailers offers express shipping options such as overnight shipping or two day shipping.

When the Return Policy is Important

Online shoppers should also always be aware of the return policies when they are making purchases online. This is important because the cost of returning an item can be expensive in some cases especially if it is a large or a heavy item. While some online retailers will bear the cost of shipping when they make mistakes or items are defective, returns for other reasons may result in the consumer being responsible for shipping charges. For these reasons consumers should always carefully review the return policies when comparing two or more online retailers.

One of the most frustrating aspects of online shopping is definitely dealing with receiving defective items. This is a rare problem which may happen regardless of whether the shopper patronizes an online retailer or a traditional store. However, dealing with the problem can be more difficult during online shopping endeavors. Dealing with this problem may be somewhat more difficult when the consumer purchases an item online but there are some useful tips which can make dealing with defective items significantly less stressful and failure to follow these tips can make it difficult for online shoppers to have a defective item replaced. This article will discuss some of these useful tips namely the importance of testing items immediately, contacting online retailers and dealing with unresponsiveness from online retailers to help online shoppers deal with this dilemma.

Testing Items Immediately after They Arrive

One very important tip for online shoppers is to always test items immediately after they arrive from the online retailer. This means the shopper should open and test the item as soon as possible after it is delivered. Doing this is important for a couple of very important reasons. One of these reasons is testing the item for functionality immediately will help to ensure the online shopper is able to return the item within the limitations of the online retailers return policy. Online retailers often have specific policies pertaining to returns and failure to adhere to these guidelines may result in the shopper not being able to return the item for a refund or exchange. These policies can vary significantly from one online retailer to the next and some policies may be more liberal than others. However, consumers who determine an item is defective within a couple of days after the item is received will likely still be within the period in which returns are still accepted even with online retailers who offer the stingiest return policies.

Another reason why it is important to test an item purchased online for functionality immediately after receiving the item is it helps to ensure the consumer will not lose the original packaging or receipt. This is important because most online retailers will require the item be returned with an original receipt and in the original packaging. It is certainly still possibly for online shoppers to lose the receipt but they are less likely to do so if they realized immediately that the item was defective.

Contacting the Online Retailer

Once an online shopper realizes an item is defective, the first step he takes should be to contact the online retailers. This should be done immediately because the online retailer will likely document the claim of defectiveness during this initial call and this documentation will serve as evidence of when the item was reported to be defective. This proof will come in handy if the online retailer gives the customer problems with returning the item and there is a need to pursue legal actions.

In most cases, the receipt will list a contact phone number which will put the consumer in contact with a customer service representative. However, if the receipt does not have this information the consumer may return to the website of the online retailer to find the necessary contact information. The consumer should then contact a customer service representative and describe the problem with the item as accurately as possible. In most cases the customer service representative will be able to provide the consumer with information on how to return the item for an exchange or a refund.

When the Online Retailer is Unresponsive

As with any retailer, it is always possible that the online shopper will not be satisfied with the response to the complaint offered by the online retailer. The buyer may be dissatisfied with the response offered by the online retailer or may be dissatisfied by a lack of a response from the online retailer. Regardless of the reason for the dissatisfaction the consumer will likely have to pursue other methods of obtaining a response to his complaint. The consumer may wish to elevate his complaint by asking to speak to a supervisor. If this does not rectify the situation it may be necessary to file a complaint with an agency such as the Better Business Bureau. They can than contact the retailer on behalf of the disgruntled consumer and attempt to rectify the situation.